Privacy Notice

Last updated: February 23, 2026

IGNITE SYNERGY, Inc. ("Ignite", "we", "our", or "us") respect your privacy and are committed to protecting it through our compliance with this notice. This notice describes how we collect, process, retain, and disclose personal data about you when providing services to you through our websites, applications, products, and services that link to this notice (our "Services"), and our practices for using, maintaining, protecting, and disclosing that information.

This notice applies only to information we collect:

Through the Services including intake and clinical sessions.
In communications, including email, text, chat, and other electronic messages, between you and the Services.
Through inventory management and compliance automation.
Through employers, employees, or their agents utilizing our services for marketing, operation, logistics, management, or other features in our Services.
Through electronic measuring devices
Through third party providers that you grant access

It does not apply to information collected by:

Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries) that does not link to this notice; or
Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Services.

We may provide additional or different privacy notices that are specific to certain features, services, or activities.

Please read this notice carefully to understand our policies and practices regarding your information and how we treat it. By interacting with our Services or providing us with your information, you agree to the collection, use, and sharing of your information as described in this privacy notice. This notice may change from time to time (see Changes to Our Privacy Notice). Your continued use of the Services after we make changes as described here is deemed to be in acceptance of those changes, so please check the notice periodically for updates.

Children's and Minors' Data

Our Services are not intended for, and we do not knowingly collect any personal data from, children under the age of eighteen (18). If we learn we have collected or received personal data from a child under eighteen (18) years old without verification of parental consent, we will delete that information.

The Personal Data That We Collect or Process

"Personal data" is information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, email address, telephone number, home address, or payment information (for example, account information such as name, postal address, and email address, or any other identifier we may use to contact you online or offline).

If you are a California resident, to access our supplemental California privacy statement, visit https://oag.ca.gov/privacy/ccpa.

The types and categories of personal data we collect or process include:

Account and contact information, including name, address (such as home address, work address, or other address), email address, phone number, username, and other contact information you provide us.
Payment information, including credit card or debit card information and information about the payment methods and services (such as PayPal or Venmo) you use in connection with the Services.
Account history, including information about your subscription, account, or transactions.
Demographic information, including your age, gender, education, if you have consented to such information collection.
Location information such as country, state or province, or city and precise geolocation, if you have enabled and consented to location information collection.
Device information, including your IP address, device identifiers, operating system and version, preferred language, hardware identifiers, browser type and settings, and other device information.
Content and information you elect to provide as part of your profile or in any reviews you make through the Services or emails, chats, or other communications sent to us.
Images, voice recordings, and videos collected or stored in connection with the Services, if you have consented to such information collection.
Identity document information, such as Social Security and driver's license numbers, if you have consented to such information collection.
Biometric information, such as fingerprints, faceprints, and voiceprints, gait, or other physical patterns, and sleep, health, or exercise data, if you have consented to such information collection.

Some of the information identified above may be considered sensitive data under certain laws. If required under applicable law, we will collect and process sensitive personal data only with your consent. If you choose not to provide or allow us to collect some information, we may not be able to provide you with requested features, services, or information.

We also collect:

Statistics or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal data. For example, we may aggregate personal data to calculate the percentage of users accessing a specific Services feature.
Technical information. Technical information includes information about your internet connection and usage details about your interactions with the Services, such as clickstream information to, through, and from our Services (including date and time), products that you view or search for; page response times, download errors, length of your visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from a page.

If we combine or connect non-personal statistical or technical data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal information.

How We Collect Your Personal and Other Data

You Provide Information to Us

We collect information about you when you interact with our Services such as when you create or update an account, subscribe, or make a request, participate in assessments, or create, upload, or post content to the Services, including reviews, media such as photos, videos, or audio recordings.

Automatically Through Our Services

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect information that may include personal data. Information collected automatically may include usage details, IP addresses, operating system, and browser type, and information collected through cookies, web beacons, and other tracking technologies including details of your interactions with our Services.

We may use these automatic collection technologies to collect information about your online activities over time and across third-party sites or other online services (behavioral tracking).

Using automatic collection technologies helps us to improve our Services and to deliver a better and more personalized experience.

The technologies we use for this automatic data collection may include:

Cookies. A cookie is a small file placed on your device when you interact with the Services. You may refuse to accept or disable cookies by activating the appropriate setting on your browser or device. However, if you select this setting, you may be unable to access certain features of the Services.
Web Beacons. Some parts of the Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those parts or opened an email and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity).

To the extent any of these automated technologies are considered a personal data sale, targeted advertising, or profiling, under applicable laws, depending on where you live, you may opt out from use of these automated technologies. Please note that some Services features may be unavailable as a result.

When you interact with the Services, there are third parties that may use automatic collection technologies to collect information about your or your device. These third parties may include:

Advertisers, ad networks, and ad servers.
Analytics companies.
Your device manufacturer.
Your internet or mobile service provider.

These third parties may use tracking technologies to collect information about you when you use the Services. The information they collect may be associated with your personal data or they may collect information, including personal data, about your online activities over time and across different websites, apps, platforms, and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Analytics and session-recording tools we use on our public websites. On our marketing websites (such as ignitesynergy.com) we use the following third-party analytics and product-improvement tools to understand how visitors find and use our pages. These tools are not deployed inside our patient-facing applications and do not receive Protected Health Information:

Google Analytics 4 and Google Ads (Google LLC) — page-view, traffic-source, and conversion measurement. You can opt out using the Google Analytics Opt-out Browser Add-on.
Microsoft Clarity (Microsoft Corporation) — aggregated heatmaps, click and scroll behavior, and session recordings of marketing-page interactions. Clarity automatically masks form inputs and other sensitive content. Microsoft's data handling for Clarity is described in the Clarity cookie list and the Microsoft Privacy Statement.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal data, to:

Provide you with the Services and any contents, features, information, products, or services that we make available through the Services.
Fulfill and manage portals, treatment plans, screening checks, clinician assistance, scribes, and summaries.
Fulfill any other purpose for which you provide it.
Provide you with notices about your account, including expiration and updates.
Improve our Services, including by analyzing your information and creating aggregated data derived from your information to develop, maintain, analyze, improve, optimize, measure, and report on our Services and their features and how users interact with them. Our analysis may include the use of AI technology like machine learning and large language models, which may include training these models or sharing with third parties for model training.
Promote our Services, business, and offerings by publishing advertising on our own Services and by placing ads on third parties' services.
Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
Notify you when Services updates are available and about changes to any products or services we offer or provide though them.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

The usage information we collect, whether connected to your personal data or not, helps us improve our Services and deliver a better and more personalized experience by enabling us to:

Estimate our audience sizes and usage patterns.
Store information about your preferences, allowing us to customize the Services according to your individual needs and interests.
Speed up your searches.
Recognize you when you return to our Services.

We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please contact us at: legal@ignitesynergy.com

Who We Disclose Your Information To

We may also disclose personal data that we collect or you provide as described in this privacy notice:

To our subsidiaries and affiliates, if any.
To medical providers, clinicians, and other third parties who use our services and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.
To fulfill the purpose for which you provide it. For example, if you give us an email address to use the "email a friend" feature of our Services, we will transmit the contents of that email and your email address to the recipients.
For any other purpose disclosed by us when you provide the information.
With your consent you request this information to be sent.

We may also disclose your personal data:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our Terms of Service and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our organization, our customers/members, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Your Rights and Choices About Your Information

This section describes mechanisms you can use to control certain uses and disclosures of your information and rights you may have under state law, depending on where you live.

Advertising, marketing, cookies, and other tracking technologies choices:

Cookies and Other Tracking Technologies. You can set your browser to refuse all or some browser cookies or other tracking technology files, or to alert you when these files are being sent. You can choose whether or not to allow the Services to collect information through other tracking technologies. If you disable or refuse cookies or similar tracking files, some Services features may be inaccessible or not function properly. Some browsers include a "Do Not Track" (DNT) setting that can send a signal to the online services you visit indicating you do not wish to be tracked.

Location data choices:

Location Data. You can choose whether or not to allow the Services to collect and use real-time information about your device's location through the device's privacy settings. If you block the use of location information, some Services features may become inaccessible or not function properly.

Your State Privacy Rights

Depending on your state of residency, you may have certain rights related to your personal data, including:

Access and Data Portability. You may confirm whether we process your personal data and access a copy of the personal data we process. To the extent feasible[ and required by state law, depending on your state], data will be provided in a portable format. Depending on your state, you may have the right to receive additional information and it will be included in the response to your access request.
Correction. You may request that we correct inaccuracies in your personal data that we maintain, taking into account the information's nature and processing purpose.
Deletion. You may request that we delete personal data about you that we maintain, subject to certain exceptions under applicable law.

Important: The exact scope of these rights vary by state. There are also several exceptions where we may not have an obligation to fulfill your request.

To exercise any of these rights, please contact legal@ignitesynergy.com. To appeal a decision regarding a consumer rights request contact legal@ignitesynergy.com.

Some browsers and browser extensions support the Global Privacy Control (“GPC”) that can send a signal to process your request to opt out from certain types of data processing, including data "sales" as defined under certain laws. When we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting as required by applicable law.

Nevada provides its residents with a limited right to opt out of certain personal data sales. Residents who wish to exercise their sale opt-out rights may submit a request to this designated address: legal@ignitesynergy.com. However, please know we do not currently sell data triggering that statute's opt-out requirements.

If you are a California resident, additional information applies to you. To access our supplemental California privacy statement and learn more about California residents' privacy rights, visit the California Attorney General’s CCPA information page.

How We Protect Your Personal Data

We use industry standard administrative, physical, and technical measures designed to protect your personal data from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure. Your data is stored in HIPAA-compliant cloud storage with BAA coverage.

However, no website, mobile application, system, electronic storage, or online service is completely secure, and we cannot guarantee the security of your personal data transmitted to, through, using, or in connection with the Services. In particular, email, texts, and chats sent to or from the Services may not be secure, and you should carefully decide what information you send to us via such communications channels. Any transmission of personal data is at your own risk.

The safety and security of your information also depends on you. You are responsible for taking steps to protect your personal data against unauthorized use, disclosure, and access. You should notify us immediately if you suspect your data has been compromised. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable state and federal law.

How We Retain Your Personal Data

We keep the categories of personal data described in this policy for as long as reasonably necessary to fulfill the purposes described or for as otherwise legally permitted or required, such as maintaining the Services, operating our organization, complying with our legal obligations, resolving disputes, and for safety, security, and fraud prevention. This means that we consider our legal and business obligations, potential risks of harm, and nature of the information when deciding how long to retain personal data in addition to compliance under HIPAA. At the end of the retention period, personal data will be deleted, destroyed, or de-identified.

If you are a California resident, visit https://oag.ca.gov/privacy/ccpa for more information about the retention periods that apply to the personal data categories we collect.

Changes to Our Privacy Notice

We may update this notice from time to time, and we will provide notice of any such changes as required by law. The date the privacy notice was last updated is identified at the top of the page. We will notify you of changes by updating the "last updated" date and posting the updated notice on the Services. We may email or otherwise communicate reminders about this notice, but you should check our Services periodically to see the current notice and any changes we have made to it.

Contact Information

To exercise your rights or ask questions or comment about this privacy notice or our privacy practices, contact us at: legal@ignitesynergy.com